INFO 4Ú
General information for your holiday at X Alp Hotel
Stay
Check-in & Check-out
Check-in is guaranteed from 14.00. In case of early arrival, we can store your luggage for free in our luggage room and transfer it to your room as soon as it is ready.
Check-out is by 10.00. If you wish, we can store your luggage for free.
Late check-out, by request and subject to availability, will cost 50% of a night’s stay.
Cancellation terms
Cancellation of your booking is free within the terms indicated in the booking confirmation. In cases of a no-show, a penalty equal to the first night’s stay will be charged.
Refunds can only be made under certain conditions. Mainly, in case of advance payment or deposit, a fidelity voucher of the same value will be issued that can be used at our facility without time constraints.
Payment
Payment for your stay can be made freely during your stay, at your discretion; generally, the procedure will be done at check-out.
The accepted payments methods are: cash (within legal limits), debit/credit card, American Express, Holiday Bonus and bank transfer.
City tax
The city tax is €2.50 per person/night, up to 10 nights of stay.
Children up to the age of 14 are exempt.
Discounts and supplements
- Children aged 0-2: free
- Children aged 3-9: -50%
- Children aged 10-16: -30%
- 3rd and 4th bed: -10%
- DUS: +50%
X Alp O’Clock
Breakfast and dinner
We serve both breakfast and dinner in the restaurant.
The breakfast buffet, with sweet and savoury options, is served from 7.30 to 10.00. In accordance with current regulations, self-service will not be active; instead, a member of our team will collect your chosen products.
The 4Ú For You Bistro will also be open to external guests in the evening. Let yourself be inspired by Chef Massimo Battisti.
Reception & Bar
Our reception and our bar are open and at your disposal every day from 7.00 to 23.00.
In case of emergency and need, we are always reachable on +39 0462 764205.
Spa & Jacuzzi
Our hotel is equipped with a Spa, with a sauna and Turkish bath, and a heated outdoor Jacuzzi with a view of the Dolomites.
The use of both is included in the cost of your stay, to be reserved at reception when you arrive.
Human only
Animals
Due to a company policy, no animals are allowed inside the building.
No problem
Wake-up service
On request we can provide a wake-up service, through our switchboard.
Tea and minibar
All of our rooms are equipped with a minibar and tea kettle.
On your arrival you will find a Welcome Kit at your disposal, to start your holiday off on the right foot!
Heating
You can adjust the temperature directly via the thermostat in your room.
Parking
Our structure has a free unguarded private outdoor car park.
X Alp Guarantee
On 6th August 2021, we introduced a restrictive measure to guarantee the health and wellbeing of our guests and our Team. Enter the pass at X Alp.
Change your booking without worry.
We have revised the conditions of cancellation; we are very flexible.
Internet connection
The hotel offers free broadband connection. Login to the Wi-Fi network is possible via a social account or with some personal date. No password is required.
Online
Always online 4Ú
Write to us on WhatsApp or send us an email to info@xalphotel.it to send us questions, clarifications, or information requests about your situation.
We will be quick to respond so you can think about your stay calmly.
